Standard delivery time via ground shipping is 3-6 business days. Expedited shipping is also available. Choose express shipping, Saturday shipping, or next day shipping. Alexander Wang ships all their items via UPS. They do not ship during holidays, and they do not ship to PO Boxes, APO/FPO addresses, and US territories. You can keep track of your order by visiting the Follow Your Order page and typing in your order number. Orders over a certain amount may qualify for free shipping.
If you are not entirely satisfied with your order, Alexander Wang accepts returns within 14 days of delivery. The items have to be unused and undamaged with the original tags and packaging. To return an item, simply fill out the return form on their website and use the return label included in your order to send the item back.
If you would like to talk to Alexander Wang’s customer service team, you can call 855-291-8800. Their representatives are available Monday-Friday, 9:00 am-5:00 pm EST. You can also send them a message through the contact form on their website. For more updates, you can follow Alexander Wang on Facebook, Twitter, and Instagram.