Coldwater Creek delivers to most zip codes within the US, including Hawaii, Alaska, US Virgin Islands, Puerto Rico, and Guam. They also ship to PO Boxes and APO/FPO addresses. Standard delivery time on orders within the continental US is 4-8 business days. Orders shipped to Alaska, Hawaii, and US Territories may take 11-16 days to arrive. Expedited shipping options are also available if you need to receive your order sooner.
If you are not completely happy with an item you purchased from Coldwater Creek, you may return it within 90 days of purchase. Simply complete the return form included in your order, repackage the item, and use the prepaid shipping label to send the item back. The cost of the return shipping will be deducted from your refund. You may also choose to use a different shipping provider, as long the delivery can be tracked and insured. You must include your receipt in the return shipment. Please note that shipping charges are not refundable.
If you would like to contact Coldwater Creek’s customer service team, you can send them a message by filling out the contact form on their website. You can also call their customer service hotline at 1-888-678-5576. Their phone representatives are available 24 hours a day, 7 days a week.