In November 2007, Gilt entered the online clothing retail scene with a new concept. Gilt wanted to offer flash sales for registered members only on pricey clothing and accessories. These flash sales would only be available at incredible prices for just a short amount of time. Gilt was founded by five women with a love of all things designer fashion. Gilt was only accessible by members who wanted to keep a fixed eye on trends dropping in price or available in limited quantities. The Gilt approach to designer fashion took off. Gilt first launched online with offerings for women. Gilt expanded into clothing, accessories, shoes, and other goods. You can now find anything for women, men, and children. Gilt is now an international online destination for the lowest prices. The incredible steals are still limited and only around for a few hours or a few days at a time.

Membership Provides Deep Discounts

Gilt members have access to discounted designer goods for a short period. If you aren’t a registered member of the site, there’s no way to score those steals. With each batch of daily sales offering as much as 70 percent off the original retail price, every Gilt deal is one to brag about. Whether it’s a one-of-a-kind deal to explore a new restaurant in your city, your dream rug, or an outfit for your next event, it can all be found at Gilt. You just have to know when to shop. Inventory is based on a first come, first served basis. Items sell out in just about every category. Once you spot the designer of your dreams, hit the Gilt website and snatch up as many pieces as you can before everything sells out.

Stay in Touch via Social Media

Because the limited-time sale events found at Gilt are quick to disappear, it’s important to know exactly what events are coming up and what you might be able to score. The best way to stay in the know is to follow the Gilt social media accounts. The most updated of the bunch are the Gilt Instagram, where you’ll find the online retailer posts snapshots of upcoming clothing, accessories, and home items. Here, you’ll also discover ways to wear items featured in previous sales. You can also learn about the next round of flash sales by following the Gilt Twitter account. Their Twitter account features Gilt blog posts on how to wear seasonal trends. Plus, discover anticipated upcoming sales and fashion tips. Finally, you can follow Gilt on Facebook and stay up to date on upcoming sales and even customer feedback.

How to Reach Gilt Customer Service

When it comes to customer service, Gilt’s team of representatives are available most hours of the day. You can give the customer service hotline a call between 8 AM and 10 PM (EST) on weekdays. Call between 10 AM and 5 PM on Saturdays and Sundays at 1-877-280-0545. If you don’t need an urgent response, try sending an email to the customer service team at [email protected]. If Twitter is more your speed, you can send a tweet out to @GiltService to receive a quick response. Have a few extra minutes and no pressing questions? Check out the Gilt FAQ page right on the website. The FAQ page should answer most order-related questions.

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Gilt Shopping Tips

If you’re a frequent Gilt customer who places orders often, you can save yourself some money when it comes to shipping costs by selecting “Gilt Unlimited” option at checkout. At just $9.95, it allows you to make future purchases within a 30-day time period for no shipping fees at all.
Become a member of Gilt Insider and you’ll earn points as you shop. You can then turn those points – usually per dollar of each purchase – into discounts, specially curated sales accessible only to you, or even free shipping.
Make sure to hit the Gilt website each day at 12:00PM EST (9:00AM PST). This is the magic hour at which new sales open for members, so you’ll want to be first in line to score the items you’re hoping for.
Keep yourself on the Gilt email list once you’re signed up as a member. The retailer will email you each day with a list of upcoming sales for later that evening or the following morning, and you can add the sales to your online calendars and reminders to ensure you don’t miss a thing.

Gilt Shipping Policy

Once you make a purchase at Gilt, it’s time to get ready for your order to arrive. All orders ship for a small fee, which depends on both the size of the items you purchse and how quickly you’d like them. You can choose to upgrade to Gilt Unlimited, which offers free shipping on every order after the first for 30 days, or even two-day or overnight to receive items faster. Typically, orders process within two to five business days of purchase and then ship out. Because some Gilt items ship directly from the manufacturer or designer warehouse, it can take as long as two to three weeks to receive the package. If you’ve made a purchase of a voucher or event off of Gilt City or another Gilt site – for example, a $100 voucher off a $50 purchase, or a three-course meal at a particular restaurant – you’ll receive your ticket or voucher via email within 24 hours.

Gilt Return Policy

Need to send back an item, or perhaps a whole order, that you purchased during a Gilt flash sale? First, it’s important to make sure that what you purchased wasn’t marked “Final Sale.” If an item is designated as “Final Sale” during a Gilt event, such as luxury products, makeup, or baby gear, you won’t be able to return it or receive an exchange. For all other items, however, you have two return options: bring the goods back to any U.S. Saks OFF 5^th store with your packing slip, or return them by mail back to Gilt directly. For both methods, you’ll receive a full refund (less your shipping costs and any applicable restocking fees) in the same way you paid. You can also receive Gilt credits that are good for any future Gilt sale online if you’d prefer this option.