All items are shipped from SV Moscow’s warehouse located in Russia. SV Moscow offers international shipping at a fixed shipping rate but if your order total exceeds a certain amount, you may qualify for free shipping. International orders including orders to the United States usually arrive within 2-10 business days. Please note that import fees are not included in the quoted shipping price, and you will be responsible for all additional charges associated with shipping to your country.
If you are not 100% satisfied with your SV Moscow purchase, you need to get in touch with their customer service team within 2 days of delivery to request return authorization. Certain items such as socks, underwear, and hosiery may not be returned for hygiene reasons.
If you have any questions or concerns, you can reach SV Moscow’s customer service team by sending them an email. All emails are answered within 24 business hours. You can also reach them by phone at +7-495-215-5351.