Fashion, Accessories, Beauty and More Under One Store’s Roof
Brand new retailers can find it challenging to secure customers and keep their doors open. With a large and ever-changing selection of products for every possible need, Newchic is doing fine. Founded in 2015 as the Chinese destination for high-quality clothing and accessories, Newchic is catching eyes and attention around the world. This retailer doesn’t limit itself to merely women’s fashion, though. On their site, you will find men’s clothing, shoes for all ages, bags, jewelry, beauty and skincare products, and even home décor items. The selection of products is always updated, and you’ll never spot the same item advertised or promoted twice on any Newchic platform.
Frequent Shoppers Save with Every Newchic Visit
As soon as you visit the Newchic website, you can spot promo codes, sale events, and significant discounts. There’s always some kind of discount to be found. Whether it’s in the sale section, on the clearance page, or even in the flash deals area where items are marked down for a limited time. For even greater savings, become a Newchic VIP member and earn rewards and discounts. There are four levels to the rewards membership:
- VIP1 members, who spend $200 annually, receive 3% off every purchase
- VIP2 members, who spend $400 annually, receive 5% off every purchase
- VIP3 members, who spend $600 annually, receive 8% off every purchase
- VIP4 members, who spend $1,000 annually, receive 10% off every purchase
While you can rack up savings with each shopping trip, there is one distracting drawback customers have to deal with when they visit Newchic. Because the company is based in China, all of the text on the website is translated into English. You might spot some confusing descriptions of products, unclear information on the help page, and some conflicting information throughout the website.
Connecting with NewChic on Social Media
Each one of the NewChic social media profiles is different. On Facebook, every post features a short caption, a photo of a single product, and a link to buy that product. On Instagram, Newchic features photos of models wearing their clothes. A bonus of following Newchic on Instagram is that they add discount codes in the captions for fans. On the Newchic Pinterest page, the boards feature images of clothing and items the store sells. There are also a few traditional Pinterest boards, like DIY projects, home décor inspiration, and more.
Contact the Newchic Customer Service Team
There’s very little information about how you can get in touch with the Newchic team. First, you can try reading through the FAQ page, and see if your questions may be posted already (expect a bit of confusing wording here too). If that doesn’t solve your problem, you can try the only one way to contact the New Chic company: emailing [email protected]. However, don’t expect a prompt reply. Customer reviews report that the Newchic team is tough to get ahold of. If something goes wrong with your order, it can take up to a month to get any response at all.
If there’s one thing former Newchic customers comment on, it’s the company’s shipping. Reviews report orders never arriving, or taking more than two months to ship or leave China. The company claims that shipping takes between seven and 20 days to arrive anywhere in the world (and just five to eight days for Japan residents). Newchic even offers priority and expedited shipping, which gets orders to addresses anywhere in seven to 12 days. Orders take one to two days to process and leave the warehouse. If your order doesn’t arrive within a month, it’s smart to reach out to customer service.
Newchic is a bit picky about what, exactly, customers can send back in the form of a return. You can return for improper fit, incorrect item received, and items that don’t look like they did on the website. You have 14 days after the delivery of the order to return any undesirable items. Every return has to begin with the customer service department. You’ll need to contact customer service for approval of the return. Then, fill out the return application form (which customer service will provide you with), and send back the items you don’t want to keep. Newchic says you’ll receive your refund in one week.