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Lovability ensures that your order goes through a thorough inspection before reaching your doorstep, so please allow them 24 to 48 hours to process your orders. After dispatch, you will receive a confirmation email containing your tracking details to monitor your package’s whereabouts.
If you wish to make a return, please do so within 30 days of receiving the item. You must keep your items unused and open to be eligible for a full refund minus the return shipping fee. But please note that this policy excludes some items, including the Waterslyde and condoms, for hygienic purposes. You can submit a return request by contacting customer support.