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FLOS has a Trade Program that offers discounts to architects, interior designers, and other industry professionals.
FLOS’ free ground shipping for orders $50 and above applies to the 48 continental states. Shipping in Alaska, Hawaii, and Puerto Rico requires a minimal shipping charge.
For orders $50 and below, there would be a flat rate in shipping the items. Shipping charges for all other FLOS’ services will be calculated based on the percentage of the cost of the product you are ordering.
You will receive an email with your tracking information once your order leaves the warehouse.
You may return the item within 30 days if you’re not satisfied or have any issues with it. You can not return clearance items, parts, outdoor and special orders. These items are all considered final sales.
FLOS doesn’t accept returns without a return authorization number. To get one, please get in touch with their customer service team. The refund will not include the shipping fee for the returned item.
You can call FLOS customer service at (888) 860-4311 or (347) 305-6992 from Mondays to Fridays, 9 am to 5 pm EST. Email them at [email protected] regarding your order online, [email protected] for media-related inquiries, or [email protected] for SoHo Showroom & Trade Members.