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They usually partner with FedEx or USPS to ship orders. But when an order is too large to ship via FedEx or USPS, they use a freight carrier instead. Standard freight shipping also includes lift gate service and curbside delivery. Once you place your order, the shipping company will contact you to schedule a drop-off time for your order. You will need to sign for the product when it arrives.
If you are not completely satisfied with an item you ordered, you can return it within 45 days of receiving it. The item must be unused, unassembled, and in like-new condition. BBQ Guys will then refund you for the amount you paid, minus the return shipping costs. But if you are returning the item due to a product defect, BBQ Guys will shoulder the cost of the return shipment. For damaged or defective items, they will attempt to repair the item before authorizing a return.