Celebrate 15 Years of Assassin's Creed – Play the Full Version of Assassin's Creed Origins for Free
Assassin's Creed 15th Anniversary Collection – Discover the Original Assassin's Creed Collection
The Ubisoft Store ships out most orders on the following business day. Standard ground shipping takes 2 to 6 days, while overnight and 2-day delivery options are also available for domestic orders. If you pre-order a product at least 15 days before its official release date, you will usually receive it before the scheduled launch. Merchandise products are shipped out within 2 to 7 days after placing an order and are delivered via standard ground shipping.
You can return any digital product within 14 days from the date of purchase as long as it has not been activated on your account. Downloadable content (DLC), in-game currency and consumables, and keys for digital consoles are non-refundable. Physical products purchased from the Ubisoft Store must be returned in their original condition and packaging no later than 14 days after receiving them to qualify for a refund. Most digital pre-orders could be canceled for a full refund if they were not yet sent to your account. Physical pre-orders can be canceled within 15 to 30 days, depending on the product, unless they are already prepared for shipping.
Do you have any questions or concerns? Sign in to your Ubisoft Account and chat with one of their customer support agents. You can also submit a help ticket with the option to attach photos or documents related to your concerns.