Support a Small Business and Stay in Shape – Hire a Personal Trainer and Ask About Sessions Over Video Chat
It is free to contact any professional to request a cost estimate and book an appointment. The funds in a transaction will be available once a customer confirms payment and the pro completes the requested service.
You will be refunded if a customer canceled a scheduled booking due to a valid reason or if you paid a customer twice for the same lead. Other refund requests will be processed within 30 days after being reviewed case by case. All refunds will go to your Thumbtack wallet instead of the original payment method.
Fill out this form if you wish to report an issue to their customer service team. You can also email [email protected] for any concerns regarding their guarantee policy. For other specific inquires, use the live chat feature on their website or call (866) 501-5809. Technical support is available every Monday to Friday from 6 am to 6 pm MT.