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Silk’n ships anywhere in the US and Canada, except APO/FPO addresses. They usually ship out orders within 24-48 of purchase. Standard ground shipping may take 7-10 business days depending on where you are located. If you would like to receive your order sooner, you can choose expedited shipping as your delivery method during checkout. Orders delivered though expedited shipping may take 2-3 business days to arrive.
If you are not entirely satisfied with the Silk’n product you ordered, you may return it. Some items can be returned within 60 days of purchase, while other items have to be returned within 30 days of purchase. For hygienic purposes, there are certain items that cannot be returned such as replacement heads and skin care products. To return your Silk’n device, contact customer service to get a Return Authorization Number. They will email you a return confirmation, along with a prepaid return label. Once they receive the return shipment, it may take up to 10 business days to process your refund for the full amount minus the return shipping cost. View their complete return policy by visiting their website.