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Receive Free Shipping with Your Order of $70+

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Buy 2 75-pc LINDOR Truffle Bags for $45

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100 Lindor Truffles for Just $30 – Create Your Own Custom Mix

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What To Expect When Shopping At Lindt

An Incomparable Chocolate for Every Occasion

You know Lindt chocolates. They’re creamy, chocolate candies that come in many delicious forms. It’s incomparable chocolate and with a history dating back to 1845. It’s no surprise that Lindt has perfected the process of candy making. Lindt was founded by a father and son in the mid-1800s. The duo spent their early years revolutionizing a new recipe from Italy. By 1949, the Lindt chocolate that we all know and enjoy today was born. The smooth filling and an almost melt-in-your-mouth feel come with every piece. Today, Lindt chocolate and candies are still an exception in the world of chocolate. Lindt uses high-quality beans from around the world and a team of master chocolatiers. Lindt ensures every piece of chocolate made is one that’s sure to delight.

Crafting Chocolate with a Team of Experts

Part of what separates Lindt from its competition is the company’s process. Lindt’s creator changed the chocolate recipe by using conching. Conching is the mixing of heated liquid chocolate that creates a smooth texture. This process is refined many times over and is still used by today’s master chocolatiers. All chocolatiers are selected to create your favorite chocolatey treats. Lindt goes above and beyond in its operations beyond the kitchen too. Such quality chocolate can make for an expensive treat.

This sweet retailer offers customers a variety of different ways to save. Frequent shoppers can join the Lindt Lovers’ Rewards Program. This free program gives shoppers points for every dollar spent on the Lindt website. Get bonus points during certain shopping events and rewards that can be used for free candy. Furthermore, it’s easy to find sales: there’s a whole section for them on the Lindt website. There are also regular discounts, such as “buy three, get two free” or “buy one, get one half off” for shoppers to stock up.

Learn About Lindt’s Traditions on Social Media

If you love chocolate, you’re going to adore everything delicious that’s on Lindt’s social media accounts. Discover events dedicated to chocolate like awards season and the holidays. You’ll also find recipes focused on chocolate. Everything on the Lindt Facebook page is worth savoring. You can read countless recipes and even discover new ways to use Lindt chocolates. Twitter features the same posts and same recipes as Facebook. Instagram also has some posts that overlap. You’ll also spot original content like images of Lindt chocolates at special events. Plus, find highlights of chocolates paired with different foods.

What Is The Shipping Policy For Lindt?

It’s important that your chocolates arrive at your door without any damage or potential melting. Every order is carefully packaged for shipping, and cold-packing is used during hot months so you don’t have to rush home to save your candy. There are three different shipping speeds customers can choose from: FedEx ground, FedEx two-day, and FedEx overnight. Every method comes with its own fees and handling costs. Ground shipping takes two to five days, and orders process and leave the Lindt facility within one to two days. Two-day shipping orders process immediately, as do overnight shipping orders to ensure everything arrives as quickly as possible. If you need to make a change to your order once it’s been placed, you only have one hour to do so – call customer service immediately, as after that one-hour window you cannot cancel or change. Additionally, if your package isn’t able to be delivered on the first attempt, Lindt doesn’t promise that your chocolate will arrive in perfect condition. Melting and damage are on the customer if this should happen.

What Is The Return Policy For Lindt?

Returns are simple and very straightforward with Lindt. Deliciousness and perfect chocolate are key for the company – and they want you to be absolutely satisfied with your important treats. So, Lindt takes a few safeguards to protect your chocolate and your delivery. All order delivery is guaranteed; if you order directly through the Lindt website, the company ensures your items will get to you in perfect condition. Any returned orders – undeliverable ones – aren’t covered by this guarantee. However, should you receive your order only to find that something has gone wrong or perhaps spoiled, you should contact Lindt’s customer service team immediately. You have 14 days after your delivery date to do so, and the team can help rectify whatever situation has occurred. However, do keep in mind that damaged chocolate cannot be resold by Lindt, so you will not be able to make a traditional return; most likely, you’ll receive a replacement.

What Is The Contact Info For Lindt?

There are just two options for customers who need to contact the Lindt customer service team. Fill out an email contact form on the company website or contact by phone. You can visit the contact page to reach a representative and expect a reply within two business days. You can call 1-877-695-4638 for questions and issues. Though no hours of operation are listed online, the company’s U.S. headquarters are based in New Hampshire. It’s best to assume that the customer service line operates during Eastern time zone business hours.

The insider shopping tips on this page were researched and written by Emma Lewis, one of our resident online shopping experts. Do you have a shopping tip or deal to share? Send Emma an email at [email protected] and let her know the details.