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When you book a tour or activity at Isango!, you will receive a voucher via email. On the day of your tour, you will need to bring a printed copy of your voucher, as well as a valid ID. If you accidentally delete the email containing your voucher, you can contact Isango!’s customer service team so they can resend it to you.
Isango!’s cancellation policies vary per activity. You can find a particular activity’s terms and conditions under that activity’s product details section. Generally, bookings cancelled a certain number of days prior to the event’s date may qualify for a refund. If you have any questions about changing or cancelling your booking, you can get in touch with the Isango! team.