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What To Expect When Shopping At T.J. Maxx

About T.J. Maxx

Founded under the name of Zayre in 1976, T.J. Maxx has since grown its worldwide presence to over 1,000 locations across 8+ countries. T.J. Maxx is owned by the TJX Companies, which also owns HomeGoods and Marshall’s, as well as the European equivalent, T.K. Maxx, in the U.K., Ireland, Germany, Poland, Austria, and the Netherlands. Their motto is: “Maxx Style. Maxx Savings. Maxx Life.” This slogan is used in hashtag contests T.J. Maxx hosts for its social media fan base, offering gift cards and shopping sprees to followers who show off their #maxxlife.

If you do not live near a T.J. Maxx retail location (there is a store locator conveniently placed at the top of their homepage on tjmaxx.com) then shopping online with T.J. Maxx is a simple experience full of special perks for social-savvy folks.

Shopping on TJMaxx.com

TJMaxx.com, when it first came online, only sold handbags for a while, but the website has since expanded to include other fashion and home items as well. T.J. Maxx offers clothing for men, women, and juniors in sizes from XS to XL. There is a clearance section for all items, including clothing, handbags, accessories, shoes, and jewelry. The website claims you’ll save between 20-60% off the regular retail price of brand-name designer items. Whether you’re looking for a sturdy new winter coat or a new pair of comfy running shoes that won’t fall apart after your first marathon, T.J. Maxx has a huge assortment of affordable fashion and accessory items from high-quality brands.

T.J. Maxx also has gifting sections, “For Her” and “For Him” and “For Home.” Or, you can purchase a gift card from an array of different fun designs, in denominations of $25-$200.

Yellow Tag Sales

Twice a year, in the January/February season and July/August season, T.J. Maxx drops its prices on its winter and summer clothes to make more space for the upcoming season’s new inventory. In T.J. Maxx stores, this is known as ‘yellow tag sales’ because the T.J. Maxx prices – which are already lower than the stated retail value – are reduced even further on the yellow tags.

The Runway: T.J. Maxx’s Designer Department

T.J. Maxx’s line, The Runway, is a collection of over 1,000 clothing items and accessories from high-end designers such as Emilio Pucci, Celine, and Valentino. Several items are made in France and Italy, and there are many authentic leather handbags for sale through The Runway as well. This is a one-of-a-kind shopping experience for upscale fashionistas who want to look fabulous without paying full price for the latest designer brands’ clothing selections.

TJX Rewards

TJX Companies, the parent company that owns T.J. Maxx, has its own credit card, TJX Rewards Platinum MasterCard. This card is loaded with all sorts of benefits, including 10% off your first online purchase, $10 gift cards for every 1,000 points you rack up (earn 5 points for every $1 spent at TJX stores, including Marshall’s), no points caps, no annual fees, special shopping hours, “Surprise and Delight” member-only benefits, and more. The Platinum MasterCard also gives you 1 point for every $1 spent outside of TJX stores, the card is accepted globally, you can get cash at ATMs that accept MasterCards, you’ll receive price protection and extended warranty coverage on your items purchased in TJX stores, and so much more.

This rewards card comes with a hefty APR, but if you’re a frequent shopper with T.J. Maxx and pay off your balances regularly, then it could be worth the juicy benefits.

Checking Out at T.J. Maxx

Checking out at the T.J. Maxx website is a breeze. You can type in any coupon code you may have in the box where it asks for you to “Apply Promo Code” and you’ll be able to view your estimated sales tax after you enter your location information on the shipping and payment page. You don’t have to have a T.J. Maxx account to buy from their website, but having an account gives you unique access to special deals and exclusive savings just for T.J. Maxx members.

If you're giving the item to a friend or family member for their birthday or a holiday, you can “make this item a gift” at checkout as well. When it comes time to pay, you have the option of using either a TJX Rewards card, T.J. Maxx gift card, Visa, MasterCard, Discover, or American Express card.

T.J. Maxx on Social Media

T.J. Maxx uses their Twitter, Pinterest, and Facebook accounts to promote new sales, trends, and seasonal findings. If you tweet a photo of your Maxx style using the hashtags, #maxxlife, and #contest, then you could be featured on the T.J. Maxx Twitter page and win a $50 gift card.

Sometimes T.J. Maxx offers larger shopping sprees (in the $1,000 range) for people who post photos or stories on social media – specifically, the #MaxxLife Tumblr page or T.J. Maxx’s Maxxinista Pinterest page– and share their Maxx Life story with the rest of the world.

T.J. Maxx has also been known to offer $2,500 Shopping sprees just for signing up for seasonal promotions or expressing interest in the latest trends in their clothing departments. Sometimes these contests are winner-take-all, though sometimes there are runners up who receive gift cards in $25 or $50 denominations as well.

Customer Service

To reach customer service at T.J. Maxx, give them a call toll-free at 1-800-926-6299 or use their contact page.

What Is The Shipping Policy For T.J. Maxx?

T.J. Maxx offers free standard shipping when you join their email list. They also run frequent seasonal offers that include free shipping, so be sure to stay on the lookout for regular shipping savings. Standard shipping takes between 3 and 8 days; express shipping takes 2-3 days, and expedited shipping takes 1-2 business days to deliver.

What Is The Return Policy For T.J. Maxx?

T.J. Maxx offers free returns in-store, but only if the items are unused and come with the original receipt. You have 30 days from the date of package delivery to make your return.

The insider shopping tips on this page were researched and written by Emma Lewis, one of our resident online shopping experts. Do you have a shopping tip or deal to share? Send Emma an email at [email protected] and let her know the details.