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The Jacket Maker offers free shipping on all orders, all around the world, with no minimum order requirement. They do not ship to APO/FPO addresses, and a signature is required on all deliveries. Regular orders are usually shipped within 10 business days, while bespoke orders can take up to 5-6 weeks.
The Jacket Maker accepts returns within 30 days from the date of delivery. Custom items may not be returned for any reason. However, if your bespoke jacket doesn’t fit perfectly, the first alteration is free of charge.
If you have any questions about The Jacket Maker’s products or bespoke process, you can get in touch with their customer service team through the inquiry form on their website. You can also reach them via email. For more news and updates, you can connect with The Jacket Maker team via Facebook, Twitter, Instagram, and Pinterest.