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All appointments booked on their website will be confirmed instantly as long as there is an available time slot. If you sign up for Sesame Plus, you will immediately enjoy all the benefits once your subscription is confirmed.
You can get a refund if you cancel your virtual consultation up to 3 hours before schedule. In-person appointments must be canceled no later than 24 hours before your visit. Other meetings like laboratory and imaging tests must be canceled no later than ten days after booking to qualify for a refund. Your Sesame Plus subscription can be withdrawn anytime. Read the full terms of service here.
Live chat support is available on their website from Monday to Friday, 9 am to 6 pm EST. You can also call them at +1 (877) 947-6411 every Monday to Friday, 9 am to 7 pm EST, and 9 am to 6 pm EST on weekends. Want to email them instead? Send a message to [email protected] and expect a response within 24 hours.