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What To Expect When Shopping At Zales Outlet

Zales and Zales Outlets: From Cameras to Jewelry

Zales was originally in a small Texas town in 1924 by Morris Zale, William Zale and Ben Lipshy. The original Zales sold everything from jewelry to cameras and was extremely profitable. Over the years Zales branched out into different markets, enabling the stores by the name of Zales to exclusively sell jewelry. In 1998  the expansion of Zales led to the first-ever Zales Outlet which now has over 125 stores operating in the United States and Puerto Rico. Zales Outlet is committed to educating their customers on jewelry quality. Just stop into a Zales Outlet or use their online resources to learn about jewelry quality.

Mainstream and Exclusive Finds

As a sister store to Zales, Zales Outlet doesn’t just provide consumers with inventory you would find in a regular Zales store. They also offer other discontinued and closeout jewelry. Zales Outlet carries mainstream designer jewelry as well as lines that are exclusive to their company such as Vera Wang Love, and Ever Us. From pearl earrings to wedding rings, Zales Outlet has quality pieces at low prices. Zales Outlet also offers both a credit card and a lease program to give you flexibility when purchasing jewelry.

A Unique Shopping Experience

Zales Outlet is unique from other jewelry stores because they offer both a lifetime commitment on their products. Whether you’ve broken a diamond or lost it altogether they will replace it at no additional charge. You also receive free cleaning and inspection of your jewelry every six months. If the inspection shows a something to be loose or broken, Zales Outlet will ship it out to be fixed. The commitment guarantee also enables you to trade in your wedding set or any solitaire to get something different. You have to make sure you double the amount of the original purchase on your trade and you’ll have an easy transaction.

Score Easy Savings

Saving at Zales Outlet is easy. Because it is an outlet store Zales carries buyouts and discontinued jewelry lines that you can purchase at bargain prices. You can also take advantage of pre-owned jewelry which is sometimes half the price of a brand new piece. Zales Outlet has a clearance department where you can expect to save anywhere from 50% to 90% on quality items. If you take part in the Premiere Rewards program, for every $300 you spend you’ll get $100 voucher to use for a future purchase. Zales Outlet also offers free shipping, when you spend over $149.

Becoming a Zales credit card holder can score you some sweet perks. You’ll get a $50 coupon for your birthday along with exclusive deals and promotions. If you sign up for their text alerts you’ll receive coupons and special offers straight to your phone. Don’t forget to sign up for their email alerts to really stack up your savings.

Contact Information and Social Media Presence

Zales customer service is available by contacting 1-800-311-5393. Their Contact center is open Monday through Friday 7:00 a.m. to 10:00 p.m. CT or Saturday and Sunday from 8:00 a.m. to 10:00 p.m. CT.  Check out their Facebook page for insider savings, reviews and your chance to connect with other Zales Outlet enthusiasts. Follow their Twitter page to get styling tips for your jewelry, as well as savings opportunities. You can catch sneak peeks of upcoming jewelry lines on their Instagram. Their Pinterest is a place to find gift suggestions for any occasion.

What Is The Shipping Policy For Zales Outlet?

Zales Outlet offers free shipping on any order over $149. If you spend under $149 you can have your item shipped to any Zales store and pick it up there for free. You also have shipping options for next day delivery, Saturday delivery, two-day delivery, and priority mail. All shipments are made through USPS and will be shipped within two days. Be aware that if your shipped item is more than $1000, you will have to be home to sign for your package.

What Is The Return Policy For Zales Outlet?

Zales Outlet asks that you return all jewelry within 60 days of your purchase. Make sure that the jewelry is in good condition and you have all receipts with you. If you’re returning a watch you have 30 days from the time of purchase. The watch must be in good condition with all packaging and accessories included. If you’ve made your purchase online you are able to return your item to a store close to you but shipping is not refundable.

The insider shopping tips on this page were researched and written by Emma Lewis, one of our resident online shopping experts. Do you have a shopping tip or deal to share? Send Emma an email at [email protected] and let her know the details.