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What To Expect When Shopping At Shu Uemura

Only the Best in Japanese Beauty and Skincare for Customers Everywhere

There are plenty of choices in the realm of skincare and beauty. Some, though, stand far above the rest. That’s what Shu Uemura aims to offer: the perfect blend of skincare and makeup for all skin types. A pioneer in both fields, Shu Uemura prides itself on listening to skin and achieving beauty through infinite options. Named after legendary founder Mr. Shu Uemura, this brand pioneered into history. The man himself aimed to break the traditional boundaries of the industry. Instead of offering options solely for certain skin types and people, Shu Uemura was created to widen beauty’s range. For more than 50 years, Shu Uemura has carried its founding principles and spirit. A skilled makeup artist himself, Mr. Uemura beloved makeup required beautiful skin. Beautiful skin, however, could only form with the right products. Meant to uncover women’s natural beauty, Shu Uemura created the first oil cleanser. That cleansing oil earned a reputation for gentle effectives — and everything changed. Today, that same cleanser is still central to Shu Uemura the company. Every one of the brand’s products intends to change the beauty industry in new ways.

Incredible Color and Incredible Makeup for Every Woman

Today, half a century after its founding, Shu Uemura is still a pioneer. As a top skin care company and beauty leader, the brand is always updating its product line. Shu Uemura is renowned for allowing its customers experimentation with makeup and color. It’s all about free expression in beauty. With an infinite line of colored lipsticks, eyeshadows, and more, Shu Uemura is playful. Every Shu Uemura customer has freedom and flexibility with its products. Furthermore, the brand’s products are suitable for everyone. Designed in skincare-like textures, the makeup line keeps all skin types healthy. These products mean to make all skin beautiful, no matter the shade or texture. The company’s extensive shades and options make beauty accessible to all. Today, Shu Uemura also includes accessories like brushes to complete any makeup kit. Makeup pros and newbies can find the perfect brushes alike. The founder created products for experts, but now they’re available to anyone.

Shu Uemura Features Beauty on Social Media

Makeup, makeup, and more makeup in every shape and style is what you’ll find on Shu Uemura’s social media. On Facebook, the most active page, product images highlight the company’s best items. The goal is to encourage customers to shop. But, there are also cute posts themed around different events too. Shu Uemura celebrates holidays using makeup (such as by spelling out Happy Lunar New Year with lipstick or drawing faces covered in makeup with makeup) to excite and inspire. The brand also posts sales and coupon codes for fans. These appear pretty often, about every two weeks if you keep an eye out. Additionally, shoppers can ask a question here and it’ll get answered. Whether you want to know about the details of a product or its composition, the company’s reps will reply to you. The Shu Uemura Twitter hasn’t been posted to since Halloween 2016. However, when it was updated, it featured holiday-themed tweets with color-coordinated images. An image accompanied every post. YouTube, meanwhile, has a whole wealth of videos to watch. There’s a how-to playlist, videos on innovative makeup use, and videos highlighting new collections or products. You can also watch tips from company makeup artists and behind-the-scenes videos with makeup artists. The Instagram account for Shu Uemura is here. This Instagram is targeted to all customers, meaning it’s different than all others. It highlights lipstick and eye makeup more than anything else, featuring model-only images.

Connecting with Shu Uemura’s Customer Service Department

This makeup and skincare brand is ready to help out customers in need, both online and in person. Customer service representatives are available between 9 AM and 5 PM on business days only. You can reach the team at 888-748-5678. The company is not available on weekends. Want to send an email instead? You can do so right on the Shu Uemura contact page. If you’d like to contact that team via another method, there are no other available options. Customers with questions can try the FAQ page to see if their questions are already resolved.

What Is The Shipping Policy For Shu Uemura?

Good news for Shu Uemura customers: all online orders over $50 ship for free. This free shipping sends your items via USPS ground, ensuring your package arrives in 12 days. Can’t quite hit the $50 cutoff for free shipping? Your Shu Uemura order will incur a small shipping fee. All orders receive the same fee if they don’t exceed $50. No matter your order total, all orders get processed within one business day. Orders headed to Hawaii, Alaska, Puerto Rico, and other U.S. territories may take longer, up to 30 days to arrive.

What Is The Return Policy For Shu Uemura?

If you find that you aren’t satisfied with your items from Shu Uemura, you’re free to return any products. You do need to make sure that what you’re returning is unopened and in its original packaging. You have a full 30 days to make any return — but no matter what, your return shipping fees will come out of your pocket. Shu Uemura does not cover the cost to return items. Customers don’t need customer service approval to make returns. You need only to repackage and send back your items to the company headquarters. Once they’re received, you’ll receive a refund within 30 days. Refunds can take two billing cycles to appear via your original payment method.

The insider shopping tips on this page were researched and written by Emma Lewis, one of our resident online shopping experts. Do you have a shopping tip or deal to share? Send Emma an email at [email protected] and let her know the details.