A confirmation email follows a successfully-placed order. It contains your order number and the shipping method. Processing and shipping of orders take up to 2 business days. You will receive an email with your tracking info when your order is ready for shipping. Goop ships orders to Alaska, Hawaii, and US addresses. They do not ship to PO Boxes, APO, and FPO addresses. They have limited items shipped to Canada. They offer free shipping for orders amounting to $50 or more. Orders below $50 have a shipping fee of $5.95. Shipping to Canada takes 3-10 business days and comes with a $20 flat rate.
Goop accepts returns within 40 days after the order date. Return unused/unopened items in their original packaging with tags. Check the directions here for returning items to Goop. Items returned after 40 day return period are not eligible for a refund. Goop does not accept exchange of products bought from their store. Shipping and handling fees are also excluded. Return fees are less than $10 for US orders and less $20 for Canada orders. Credit card refunds take up to 10 business days.