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eBay Shopping Guide
Founded in 1995, eBay has since become a Top 10 Global Retail Brand with its “Connected Commerce” platform reaching over 162 million active buyers. eBay operates in 190 markets through 800 million active product listings. The eBay mobile app has had over 304 million downloads, giving everyone access to items for sale, whether they shop on their smartphones, tablets, or computers.
The most expensive item ever sold on eBay was the Gigayacht, a massive luxury yacht that sold for $168,000,000 in 2006. However, eBay sells nearly every legal product you could wish for – clothes, toys, jewelry, supplements, tech gear, and even real estate – ranging in price from $0.01 to $168 million. If you’re new to eBay and want to learn more about finding great deals on this interactive online marketplace, continue reading to discover what makes eBay so unique.
When you arrive on eBay.com, you’ll find a myriad of photos of “trending” items for sale. You will also find helpful toolbars to assist you in finding what you’re looking for. At the very top of the homepage, there’s a toolbar with an area to sign in or register (you don’t have to register for an account to buy items off of eBay, however).
In that same toolbar, there is a widget for daily deals (more on those later), gift cards, sell, help & contact (to reach customer support), notifications (handy if you’re bidding on an item and want to make sure nobody has outbid you yet), and cart.
There is another toolbar in between the top toolbar and the revolving banner on the homepage. This toolbar lists the categories of items offered for sale on eBay. Find items in categories like fashion, electronics, collectibles & art, home & garden, sporting goods, toys & hobbies, and deals & gifts.
eBay sells hundreds of millions of different items on its website through millions of various merchants. In the eBay motors category, you’ll find everything from cars and trucks for sale to spare parts for motorcycle repair. You can also find automotive tools for folks who enjoy restoring cars.
In the fashion category, you’ll find women’s clothing in every color, size, and style imaginable from sellers all over the world. They also sell men’s clothes, children’s clothes, and accessories such as handbags and watches. If you’re looking for quality clothing at reasonable prices, check eBay before going to the main brand’s website to see the pricing differences on the same items.
eBay also has an electronics category with everything from new laptops to cell phones and smartphones (including unlocked phones). video games and consoles, and cameras for amateurs and pros alike. eBay’s Toys & Hobbies category is equally impressive regarding its massive selection of action figures, LEGOs, and trading cards for kids, as well as fishing accessories and railroads for adult hobbyists.
If you’re more interested in unique antiques, then look no further than the collectibles & art category. Sellers offer rare coins, sports memorabilia, handsome art pieces for your home or office, and other collectible items. Their home & garden section offers everything from crafts for artsy kids to home décor, pet supplies, and tools for folks working on their home improvement projects.
The final major category eBay has is sporting goods. Browse a huge selection of sporting gear and accessories for almost every sport out there. Whether you’re looking for a new basketball hoop for your driveway, a new set of golf clubs, or hunting gear, eBay’s sellers have you covered.
When You Want to Buy Something
When you search for an item and click on an item you want, you’ll find a standard format for each product’s page. On the left-hand side, you’ll see the item description with the quantity of items available. You'll also see the ratings by people who have ordered the item before (out of 5 stars). You will then see the price – “Buy It Now” or “Place Bid” or “Add to Cart” as well as the number of people watching an item (that’s your competition). You will also see the shipping information (cost, location of the item, and where the seller sells to) and payment options. You'll also discover the return policies (they vary by the seller), and eBay’s money-back-guarantee.
There are usually a few pictures of the item to offer a visual depiction of the item you’re looking to buy. The prices will vary based on whether it’s an item you can buy outright or bid on. If it’s a bidding item, you’ll start with a minimum price set by the seller and go up from there. If you qualify for PayPal credit, you may be able to make payments in installments on higher-priced items (minimum $300) and pay 12.99% APR over the course of 12 or 24 months.
On the right-hand side of the webpage, you’ll find the seller’s information. This information will include their logo, name, and the number of reviews based on previous customers. You can also opt to “Follow this Seller” and see other items offered by that seller.
Shipping and return policies vary from seller to seller. You’ll find that many sellers offer free standard shipping on their items. When you’re ready to check out, just enter your PayPal or credit card information and add a promo code if you have one then complete your order.
eBay is known for offering great deals. Their recent addition of a daily deals section gives you another great way to save. Get up to 90% off on items such as jewelry, toys, and clothing. They offer new deals each day at 8 am PST. There are limited quantities of each item available. Sign up for their e-newsletter if you want to find out about the latest deals each morning.
eBay’s Customer Service
eBay customer service is available 24/7/365 through several different outlets. You can find eBay customer service on Twitter and through their customer service help line. Call 1-866-540-3229 (you’ll need a passcode, which you’ll be given on their website so that they can expedite assistance with your questions).
eBay has helpful guides on common questions asked by buyers. You can also find a community forum of experienced eBay buyers and sellers who can help you. Is there an issue with your order? Just submit it through eBay’s resolution center and a representative will help you with your claim.
eBay on Social Media
eBay is very active on social media. Social Media is perfect for keeping their customers updated on the latest news and deals offered. You can find them on Facebook, Twitter, Pinterest, and Instagram.