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Timbuk2 Shopping Guide

A Bag Born in San Francisco and Made to Last

Bike messengers have a style all their own. That’s the style Timbuk2 aims to capture in its unique retail shop. They strive to build the best possible bags that are sturdy and ready to survive any adventure. Timbuk2 was founded in the streets of San Francisco in 1989. Timbuk2 has since grown into a renegade company that creates bags and bags alone. The company’s product line consists of messenger bags and even “tough as hell” bags.

In recent years, the Timbuk2 line has expanded to include laptop bags, backpacks, travel gear, and even tote bags. The company still operates out of the same manufacturing spot in San Francisco. Timbuk2 is still dedicated to its craft, and fulfilling its city through local production. By sticking with a local manufacturer, Timbuk2 keeps its production running smoothly. The quality is incredible and its costs as low as possible. Every bag, just like the first created by the company, is still made to order for each customer and sewn by hand.

Better Products Designed to Shape Your Future

Part of what makes Timbuk2 products so unique is their custom creation through a specialized process. The company believes that products should be made well or not made at all. This means every Timbuk2 bag is built to last not just a season, but years. In fact, there’s even a lifetime warranty that stands behind each bag. The company claims they’re sturdy enough to withstand pets, jobs, and even daily damage. That lifetime warranty ensures that any damage that befalls your bag is covered. From defects in the fabric to faulty workmanship, anything that makes your bag less than perfect is covered.

Beyond that custom craft, Timbuk2 bags are also customizable. Shoppers can order a bag that’s cut, sewn, and designed to their specifications. All orders ship out of the San Francisco warehouse in just 10 business days despite being a one of a kind product. However, because these bags are works of art in their own right, they do come with a price tag. Timbuk2 isn’t known for having major sale events, but the biggest discounts come with the change of the seasons.

Find Out More about Timbuk2 on Social Media

When it comes to social media, customers will find a streamlined and clean pattern. All the Timbuk2 social media accounts use the same posts, repeated across different channels. The most popular and active of the company’s accounts can be found on Facebook. This features images of people or even models out and about, using and wearing the company’s bags. The typical posts share simple images of individual products so you can see the details. Here, the brand also shares links to the company’s headlines on other media, news sites. Sometimes, you’ll see a brief sale advertised as well. If you head to another social media channel, like Twitter, you’ll find the same images and posts. The same goes for Instagram, where every post is identical to the other sites.

Timbuk2 Customer Service Contact Information

You have a few different ways to contact customer service at Timbuk2. Contact by phone, through social media, on the customer service page, and via email. Try visiting the customer service page on the company website first. There, you’ll find links to different contact methods, including social media. On social media, Timbuk2 will respond if you leave a comment or send a direct message. You can also visit the frequently asked questions page to see if your questions are answered. To send an email to the Timbuk2 customer service team, you can fill out the contact form on the website. The “service heroes” are guaranteed to respond within one day of getting your email. Do you want the fastest and most direct response from a team member? You’ll want to call the customer service phone line at 1-800-865-2513 from 8:30 AM to 5 PM Pacific time on business days only.

Timbuk2 Shipping Policy

Shipping does cost a bit when you shop at Timbuk2 – but the shipping fees depend on your order total. If you spend a minimum amount (before any coupons, discounts, or promotions), you’ll automatically receive free standard shipping. However, if your order total falls below that cutoff price, you’ll have to pay a fee that’s based on the price and weight of your order. You can choose from economy shipping, ground shipping, two-day shipping, or next-day shipping. As soon as you choose your shipping and place your order, the team at Timbuk2 gets to work creating your bag. Within 10 days at the latest – and that’s the estimate for custom-made orders – your bag will leave the company’s West Coast warehouse and head to your door.

Timbuk2 Return Policy

Thanks to the lifetime warranty that comes with every Timbuk2 bag and product, the careful and dedicated craftsmanship that went into your product is protected. So, if your order arrives and there’s something faulty with the makeup or fabric of your bag, you should immediately contact Timbuk2 regarding either the warranty or the potential return of the items in question. If you need to return a bag because of a warranty claim, when you contact customer service the team will walk you through the process to get a replacement or a repair. Should you need to merely return an item with no warranty claim at all for a refund, you have just 30 days to do so after you receive your order. You can contact customer service and initiate a return, or if you purchased a Timbuk2 bag from an authorized retailer, you can take it back to the shop you purchased it from. When you make a return, do make sure that your bag is unused and still has all tags attached.


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