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JanSport ships to most areas in the United States, including Alaska and Hawaii. They do not ship to US Territories or military addresses. Shipping fees vary and are calculated based on your order total and selected shipping method. JanSport offers free standard shipping on orders over a certain amount.
JanSport wants you to be happy with your purchase. But if for any reason you are not completely satisfied with your Jansport backpack, you may return it within 60 days from the date of purchase. Returned items must be undamaged, unused, and unaltered. Please note that clearance items are considered final sale and cannot be returned. For detailed instructions on returning an item, contact JanSport’s customer service team.
If you have any questions, comments, or concerns, you can get in touch with JanSport’s customer service team by giving them a call at 1-855-818-5966. You can also reach them via email, live chat, or their online contact form. Follow JanSport on Facebook, Twitter, Instagram, YouTube, and Pinterest for more news and updates.