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REI Shopping Guide
The Retailer for Everything Outdoors
Climbing. That’s how REI started the outdoors empire as one the largest specialty retailers since its founding in 1938. A group of 23 climbing enthusiasts came together to sell equipment especially suited for their favorite sport. In the process, they created the largest consumer cooperative in the United States. Since those first days in business, REI (Recreational Equipment, Inc.) grew into a company with more than three million active members and customers, founding not just a brand but a lifestyle company. If it’s the outdoors and nature-based activities you love, REI is where you shop. REI offers gear and apparel for hiking, fitness activities, camping, snowsports, kayaking, and climbing. At the heart of all REI sells is getting outside and having fun.
Guaranteed Happiness and Satisfaction
Of course, REI primarily sells products to help its customers stay active and enjoy the outdoors. But beyond outdoor gear, this retailer is dedicated to its customers’ satisfaction. With a 100 percent satisfaction guarantee, everything is protected when purchased. Are you a fan of the special REI-branded gear and clothing? Maybe you prefer to stick with featured brands like The North Face or Coleman? You can find whatever it is you need to venture out into nature through this specialty retailer. REI also offers REI Adventures. Browse more than 140 different ways to pursue your favorite activities led by experts in the outdoor sports field. With the company’s guarantee, you can confidently enjoy all REI offers with zero worry.
Interact with REI on Social Media
The best place to connect with REI online is the company Facebook page. Customers and fans of the brand can learn about upcoming sale events. You can also find promotional events throughout the United States and different cities everywhere. Additionally, while browsing the Facebook page, you’ll find REI customer videos of different fans’ adventures in the company’s products. You might even spot inspiration videos of customers’ goals to get outside and explore more. The brand encourages customers to share images from their camping trips and outdoor adventures. You can connect with REI just by tagging the brand in your photos. Visit the REI Instagram page if you love inspirational snapshots of places everyone would love to visit. Follow REI on Twitter. You’ll find the same images and videos that you can see on Instagram and the official Facebook.
How to Reach REI Customer Service
Do you need help with your REI purchases while shopping? Head over to the designated REI help page online. Here, you’ll find everything you need to get in touch with the retailer’s customer service team. You can reach representatives by:
- Phone at 1-800-426-4840, from 5AM to 10PM (PST) on business days or 6AM to 9PM on weekends.
- Email at any time, seven days per week. Representatives will respond as soon as possible.
- Live chat right on the REI website’s help page, available during the same days and hours as the live phone line
Reaching out via phone or live chat right on the REI website provide the fastest replies. Email is also an effective method if you need answers that can’t be found right there on the company’s site.