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Fiido ships to most addresses in the United States and most in-stock products are processed within 3-5 business days. However, your shipping fee and time frame will depend on your order. For example, e-bikes are delivered to the US for free within 3-5 business days. But e-scooters may take up to 6-80 days. Feel free to check their shipping page for more details.
Fiido offers a full refund for returns made within 15 days of delivery. Please note that their return policy only applies to e-bikes and e-scooters. To qualify for a return, keep your item unused, in its original condition, and also has a valid reason for return. You can initiate the process by reaching out to [email protected] or [email protected].
If you have any questions regarding your order, you can contact customer support at [email protected]. You can also voice your concerns using this online request form. Are you over the moon about your Fiido purchase? Please give them a shoutout on Instagram, Facebook, and Twitter. Hit follow if you would also like to see awesome cycling content from their team.