Derma E currently caters to US customers only. Depending on the product availability, most orders shipped via standard service are processed and shipped in one to two business days. Delivery time usually takes five to seven business days.
Orders placed after 3 pm will process on the next business day. You will receive an email containing your tracking information once your item leaves the warehouse.
All products from Derma E are backed-up with a 100% money-back guarantee. If you’re not satisfied with your order, return it with the original order confirmation or packing slip within 30 days. Derma E will refund the actual purchased price of the product. Shipping and handling fees are non-refundable.
If you have any questions or concerns regarding your purchase, you can email Derma E’s customer service at [email protected]. You can also call (800) 521-3342 for toll-free or (805) 582-2710 for local from Mondays to Fridays, 7 am to 4 pm PT.