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What To Expect When Shopping At Dell

About Dell

Michael Dell founded Dell Inc. in 1984 in Texas as a technology company. It has since become a multibillion-dollar company that sells personal computers and related technological products. Dell develops, creates, and repairs computers, notebooks, servers, data storage devices, televisions, and so much more. Dell employs over 100,000 people worldwide. Dell has a massive online presence. If you’ve been considering a Dell product for your home or office, then this shopping guide was made just for you.

Shopping on Dell’s Website

Dell’s homepage is incredibly simple to navigate. You can find what you’re looking for by typing in the model number or product name into the search bar at the top, or you can search by category under the Products column. Dell sells hundreds of items online, including a variety of desktop computers, PC laptops, workstations, tablets, gaming consoles, Enterprise Products (such as servers, storage, networking devices), printers, and computer accessories.

Dell Deals

If you’re hunting for deals and discounts on electronics, then look no further than Dell’s Deals corner. They offer everything from televisions and laptops to networking devices and storage units at discounted prices. There are also overstock and clearance items for sale on Dell’s website at rock-bottom prices.

There is an entire section dedicated to Free TV Deals on Dell’s website as well. This offer requires that you buy a particular item to qualify, but if you were going to buy that item anyway, then you have nothing to lose and a free 32” television to gain.

Dell Services & Solutions

Dell is so much more than just a computer and electronics retailer. Dell offers dozens of different services for consumers and businesses of all sizes, such as cloud computing, data processing, mobile services, unified communications, high-performance computing, and more. Dell serves multiple industries. It doesn’t matter if you’re an academic administrator, a small medical facility, or a local government office; Dell has technological solutions made just for your organization’s needs.

Dell Financing

In addition to their price match guarantee, Dell makes their products more affordable by helping you out with the financing process. If you apply for financing with Dell, you’ll get your credit decision within seconds, and you won’t have a pre-payment penalty or annual fee to deal with. The finance side of Dell’s website has a nifty calculator to help you determine your monthly payments (including interest accumulation, payoff term, and rewards back).

The financing department also lists several special offers, such as instant rebates (e.g., $20 off a $500 PC purchase) and interest-free financing for 6-12 months on select items if you qualify for financing and make the minimum payments on time.

Dell Advantage Rewards

If you’re a regular Dell customer, then you won’t want to miss the Dell Advantage Rewards program. It’s free to join and comes with an automatic 5% back on purchases, which you can put towards future purchases made under your account. Members also receive free 2-day shipping, exclusive monthly offers, and member-only discounts from Dell and Dell’s partners. For example, if you spend $1,500 on a new desktop, you’ll receive $75 back.

If you are a loyal Rewards member and apply for financing, then you’ll double your rewards to 10% back on all Dell orders.

Payment, Shipping, and Returns

Checking out on Dell.com is pretty straightforward. To apply any coupon codes you might have, choose your checkout method, enter your shipping information, and provide payment information. Dell accepts major credit cards as valid forms of payment, as well as Dell gift cards.

Dell’s website boasts about its free shipping and easy returns for everything sold on Dell.com. As a non-Dell Rewards member, you’ll get free, 3-5 day shipping on your order. If you aren’t happy with your purchase, simply contact customer service to arrange the returns process. You have 30 days from receiving your order to decide whether to return it for a full refund (including shipping and a waived restocking fee). Expedited shipping costs $12.99 for most orders and will arrive in approximately two days.

Dell World

Did you know Dell hosts an annual technology conference called Dell World? It’s usually hosted in Austin, Texas, and technology experts, developers, and business people come from around the country to share ideas. If you love reading the latest news on technological advancements, and you love Dell electronics, Dell World is the place to be.

Social Media

Dell is semi-active on social media, posting sporadically about their new product arrivals and promotions on electronics. You can find Dell on Facebook, Twitter, and Pinterest. Sometimes Dell will answer customer questions over Twitter in addition to event announcements (like Dell World), and the Dell Pinterest page has incredible infographics on technology-related topics for computer geeks and digital newbies alike.

What Is The Shipping Policy For Dell?

Dell offers free shipping on all online purchases. Expedited shipping options are available for a small flat fee.

What Is The Return Policy For Dell?

Items can be returned to Dell for a refund within 30 days. Contact customer service to arrange your return.

What Is The Contact Info For Dell?

Dell has a live chat function available on their website (it’ll pop up sporadically while you browse the site). You can also call customer service at 1-800-624-9897. If you have a specific issue and need to speak to a Dell rep, you can see all the different ways to contact Dell on their contact page.

The insider shopping tips on this page were researched and written by Emma Lewis, one of our resident online shopping experts. Do you have a shopping tip or deal to share? Send Emma an email at [email protected] and let her know the details.