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What To Expect When Shopping At Best Buy

About Best Buy

Best Buy was founded in 1966 by Richard Schulze in Minnesota. Best Buy has become popular in the North American electronics market with over 1,000 stores across the US, Mexico, and Canada. Their motto is “Expert Service and Unbeatable Price.” Best Buy also sells electronics and appliances through its website and mobile apps.

Shopping Online at Best Buy

The first thing you notice on Best Buy’s bright blue homepage is pristine photos of their latest products available. You will find several useful toolbars to help you find just what you’re looking for. At the very top of the homepage, you’ll find a toolbar highlighting their weekly ads. You will also find credit card offers, a gift card center, order status, and a store locator.

In the middle of the homepage, Best Buy features its latest and greatest product. The main toolbar has several categories – Products, Services, Deals – along with a search bar front and center. The primary categories have several subcategories, which you can view by hovering over the main category’s widget.

Best Buy’s website also highlights its Deal of the Day. This is an area just for cell phone accessories, Top Deals, and Special Events. Special event examples include the Tax Refund Event. This is where Best Buy drops prices on select items so you can use your tax refund to invest in some cool new tech for your office or home. There’s even the Best Buy Outlet, where you’ll find clearance items. You can also find Open-Box products and refurbished electronics for sale at a price your wallet would find agreeable.

Best Buy Products

Best Buy is primarily known for its selection of computers, laptops, cell phones, TV, and audio devices and accessories. The company also sells a wide variety of other electronics and appliances as well.

Best Buy has several models of refrigerators you might be interested in if you need a new one for your home. Or perhaps you’re looking for a new tablet for the kids to play games on at home? Best Buy has you covered in every area of computers, laptops, and tablets. They even sell car electronics and GPS devices to help you navigate the roads, drones, and other cool equipment for tech junkies.

If you’re a student, be sure to check out Best Buy’s Student Tech Center, which offers special deals and discounts on electronics to college students with valid IDs.

As the name might suggest, Best Buy wants to prove it has the best prices on all its inventory items. Best Buy offers a Price Match Guarantee on several products on their website and in-store. If the item is identical to a competitor’s product and available now at a “qualifying online retailer” (such as Amazon, HP, Dell, or TigerDirect.com) or offered by a local brick-and-mortar competitor, then Best Buy guarantees to match their price. Some exclusions apply. Check out the list on their website to see which items do not qualify for the price match guarantee.

Geek Squad & Best Buy Services

Best Buy has its own tech support program called the Geek Squad to assist customers. Their support is offered 24/7 over the phone or email, and they also offer in-home and in-store repair for your electronics.

If your tablet’s screen is acting wonky, simply call up the Geek Squad and they’ll determine how to fix it for you. If your computer is having software issues, the Geek Squad can help you untangle the digital mess and keep your computer running smoothly.

Other services offered by Best Buy include AppleCare Protection packages for iPhones, iPads, Mac computers, and Macbooks. Best Buy also has its own protection plans available – Geek Squad support included – for other electronics. These plans assure you that if Best Buy can’t fix your device then they’ll replace it. The plans also have options for accidental damage protection and the general coverage options last between 1-5 years.

If you sign up for a protection plan, prices start at $39.99 for tablets and $59.99 for computers (these have 1, 2, or 3-year options). You must sign up for a protection plan within 15 days of purchasing or receiving (if purchased online) your electronic device from Best Buy or you may not be eligible for a protection plan if you wait a few months.

My Best Buy

My Best Buy is free to join for anyone who wants to sign up for an account. Free members enjoy rewards on Best Buy purchases such as 1 point for every $1 spent and special offers just for My Best Buy customers. You will receive a $5 gift card after earning 250 points, which can be used towards future Best Buy purchases.

There are also My Best Buy Elite and My Best Buy Elite Plus programs. These are automatically applied if you spend over $1,500 or $3,500 at Best Buy in a calendar year, respectively. These come with added point bonuses, longer time frames for exchanges, and free shipping with no minimum dollar amount on purchases.

Checking Out on BestBuy.com

Checking out with Best Buy online is a breeze. The sales tax and shipping are calculated on the checkout page. You will also receive an estimated date of when your package might arrive. You have the option of customer checkout, guest checkout, or Visa checkout, and the area to enter your promotional code is highlighted just below the bow to enter a gift card number.

Best Buy accepts Visa, MasterCard, Diners Club, JCB, Discover, American Express, and PayPal as valid forms of payment, or if you’re a pre-existing customer, you can use your accrued Best Buy points to pay off part or all of the items in your cart.

Best Buy offers gift packaging options for a special someone’s new camera, video game, or TV for their Christmas or birthday present.

Does Best Buy Have A Reward Program?

Sign up for the My Best Buy Program to earn points for every dollar you spend.

What Is The Shipping Policy For Best Buy?

When you order more than $35 worth of items, Best Buy offers free standard shipping (3-7 business days). Costs for Expedited shipping (2-day) and Express shipping (overnight) vary based on the number of items in your order, as well as the weight of the package. If you’re an Elite or Elite Plus member of My Best Buy, you’ll get free shipping regardless of how much your order costs. There is also an in-store pickup option for folks who live near a Best Buy store and would rather get it locally than wait for it in the mail.

What Is The Return Policy For Best Buy?

Items can be returned to Best Buy for a full refund within 14 days. Rewards Zone Elite Members can return items up to 30 days after purchase.

What Is The Contact Info For Best Buy?

Best Buy’s customer service can be reached at 1-888-237-8289 or via email (using their online contact form). There is information available for Best Buy customers in their community forum on their website. The forum is designed for Best Buy fans to interact and help each other with any questions they might have. Best Buy is also active on Twitter, Pinterest, and Facebook.

The insider shopping tips on this page were researched and written by Emma Lewis, one of our resident online shopping experts. Do you have a shopping tip or deal to share? Send Emma an email at [email protected] and let her know the details.