- Sign up for the Balsam Hill email newsletter to receive exclusive updates on upcoming deals and promotions.
- Balsam Hill has a top deals section on their website dedicated to discounted Christmas trees and holiday decorations. Shop here to save up to 50% on your order.
- Check out the sale section on their website to view all of their discounted items categorized by type.
- Balsam Hill can mail you a copy of their catalog if you’d like more information on their products.
- Prices on the Balsam Hill may change from time to time. If you notice that an item you bought has gone down in price within 14 days of purchase, you can contact customer service. They can credit you for the price difference.
- Balsam Hill offers personalization on certain products, such as tree skirts and stockings. However, you may not exchange or return personalized items.
If you place an order before 12:00 pm EST, it will ship on the same day. If it is after 12:00 pm EST, your order will ship the next business day. As soon as your order ships Balsam Hill will send you a confirmation email with your tracking number. You can also track your order on their handy order tracking tool. Delivery time may vary depending on your selected shipping method. Items usually arrive 3-5 business days after you place the order. If you refuse to accept a delivery, you will be charged a service fee.
If the item you purchased doesn’t meet your expectations, you can return or exchange it within 30 days of delivery. Balsam Hill includes return labels with every order. When they receive your return shipment, they will give you a refund minus the cost of the return shipping. In cases of damaged products, they will waive the return shipping cost. You can also choose a different shipping method to return an item. Just contact them with the tracking information so they can process your refund.
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