Your order’s total shipping cost and delivery depend on your address and the shipping option you selected during checkout. All orders placed on or before 10 am PST during weekdays will be processed and shipped on the same day. Avid does not deliver to PO boxes or FPO/AFO addresses. Some Avid products are only sold through authorized resellers. Contact their sales team if the item you want is unavailable on the Avid online store so they can find an authorized reseller near you.
You may return most orders no later than 30 days after purchase. The products must be in sealed, original condition to qualify for a refund. If your order is defective or was damaged during delivery, contact their technical support team to arrange a free replacement. Fill up the appropriate return forms for physical products or software to apply for a refund.