ViX partners with FedEx to ship their items. The following shipping methods are available to customers within the United States: Smartpost, Ground Delivery, Express Saver, FedEx 2nd Day Delivery, and FedEx Overnight Delivery. ViX also offers international shipping to select locations.
If you are not completely satisfied with your purchase from ViX, you may send it back within 30 days of shipment. Returned items must be unused and in new condition. Please note that shipping fees are not refundable, and items marked final sale are not eligible for return.
If you have questions about your purchase, you can reach ViX Paula Hermanny’s customer service team at 858-499-0070 from Monday to Friday, 8:00 am to 4:30 pm PST. You can also send them a message through their customer inquiry form. For even more news and updates from the ViX team, follow them on Facebook, Instagram, Twitter, Pinterest, and YouTube.