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Living for Lipstick – and All Things Makeup and Beauty
When thinking of all things Smashbox, a photo studio might come to mind. That’s exactly how the Smashbox Cosmetics company came to life. Its creators are brothers Dean and Davis Factor, sons of famed Max Factor. The brothers birthed the brand after being inspired by the Los Angeles photography studio of the same name. Smashbox is synonymous with photography and models – and it’s no surprise that the brand earned a name for itself among the hottest models and celebrities thanks to that photography studio. Since 1996, Smashbox and its founders have worked to provide flawless beauty to those in Hollywood and beyond.
Every single product from the brand’s renowned lipsticks and smoothing primers is created to provide customers with a flawless look (the kind one sees on the red carpet). With big-name celebrities like Charlize Theron and Drew Barrymore as the brand’s biggest fans, the company has grown to include a modeling agency, the original photo studio, and even a clothing line. Today, Estee Lauder owns the brand and the Factor brothers maintain the helm.
It All Started with Authenticity at Smashbox
Since the beginning, Smashbox has stuck to its core principle: making women and men look flawless on film. Yet it’s grown into so much more. From lipstick to primers to eyeshadow, everything they do is about making people look as beautiful as possible. Lipstick is one of the featured products at Smashbox, but the brand has grown far beyond a single product and a photography studio. Since its growth under Estee Lauder, the company has grown into an international product that’s known for much more than lipstick.
Sign up for SmashCash
SmashCash, the program that rewards customers for shopping Smashbox, offers three different levels of rewards. The more you spend, the faster you can turn your rewards into money off future orders. You simply need to hit spending minimums to maintain status. Every 100 points equal $10 off an order. Some members also get free shipping, and the lower level memberships come with free shipping at certain price points.
Connect with Smashbox on Social Media
When it comes to connecting with customers of the brand, Smashbox aims to make its social media accounts as inspiring as possible – after all, who wants to use makeup without trying it or seeing it in action? On Twitter, you can connect with Smashbox, where the brand posts short videos of their products in action, as well as videos and images that promote collaborations with celebrities. Smashbox also retweets customers’ photos wearing their products, customers reviewing products and any press or promotional articles. Facebook features different posts, ones that are unique to the site. There, Smashbox promotes products with inspiring photos, descriptions of the product, links to buy and also shares tips for using different products.
The brand is very dedicated to promoting individual products and ways you can use them seasonally. Yet on YouTube, you can watch makeup tutorial videos, see social stars and influencers of the brand as well as celebrities who star in many of the videos. You can also check out reviews by different bloggers or vloggers, and lots and lots of how-tos for Smashbox products. Finally, on Instagram, you’ll see images of single products and themed images that center around one product and a color palate. Some posts feature people wearing Smashbox products, and sometimes they just highlight a facial feature, like eyes with makeup on them.
How to Get in Contact with Smashbox Customer Service Representatives
There are four different ways you can reach out to the Smashbox customer service team if you have a question that needs an answer. Try one of the following:
- The online FAQ page, which answers the questions of most shoppers without contacting a company representative.
- Email, which requires you to fill out the online form and explain your reason for contacting customer service.
- Live chat, which is available with an “artist” at any time. You just need to click the live chat option in the lower left-hand corner of the Smashbox website to begin.
- Call between normal business hours (not listed on the company website) at 888-763-1361.
All Smashbox orders are shipped as quickly as possible. Most orders are sent via standard shipping, which arrives within three to five days of the shipping confirmation date. Standard shipping comes with a small fee (and a higher fee if you need to choose two-day or overnight expedited shipping). Expedited shipping is only unavailable for residents in Alaska and Hawaii at this time. If you’re a card-carrying member of the SmashCash rewards program, you may not have to pay for shipping at all. Standard shipping is free and automatically applied to any and every purchase if you’ve achieved Fab level. Fierce and Fearless level members will need to spend a minimum of $60 and $90 on an order respectively to receive free expedited shipping.
If you find anything in your Smashbox order unsatisfactory – or perhaps even damaged upon arrival – it’s crucial that you let the company know as soon as possible. Smashbox guarantees that any customers who aren’t satisfied with their ordered items will be able to return items free of charge or even exchange them for free. Get your return or exchange process started with a call to customer service. From there, a representative will be able to send you a pre-paid return label via email so you incur no cost at all. Repack your items, stick the label on the package, mail it back to Smashbox, and as soon as your items are received they’ll be processed. You will then receive your refund or your exchange within mere days – as soon as Smashbox confirms that everything’s been received, your return or exchange will be completed.