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Serena & Lily’s shipping fees are calculated based on your order total, shipping destination, and chosen shipping method. Serena & Lily ships anywhere in the United States, including Alaska and Hawaii. They also ship to Canada. Furniture items are shipped via white glove delivery.
If for any reason you are not 100% satisfied with your Serena & Lily purchases, you have 30 days from the date of purchase to initiate a return. Please note that certain items are not eligible for return, such as custom upholstery, final sale items, open wallpaper, paint, and custom orders.
Need help with your order? You can reach Serena & Lily’s customer service team through their online inquiry form. You can also give them a call at 415-969-7759 to speak to a live representative. For even more updates about their latest products and offers, you can follow Serena & Lily on Pinterest, Facebook, Instagram, and Houzz.