Sennheiser delivers via UPS. When you place your order, you will receive a confirmation email along with an order password that you can use to look up your order online. Sennheiser ships internationally. You can choose your country when you check out. If your country is not listed, it means that Sennheiser does not ship there.
Sennheiser has a 30-day money back guarantee. If you are unhappy with your order for any reason, you can return it. When you place your order online, you will receive an order password in your email. Using the order password, lookup you order. Go to the request a refund. Submit your refund request. Make sure to follow all the instructions to guarantee a smooth return and refund process. This will also lessen delays. The refund credit will be back on your credit card in 5 – 7 business day. It may take up to two months to reflect on your credit card bill.
Sennheiser can be reached at 1-(877)-736-6434. You can also contact them from the contact us page on their website. Follow and like Sennheiser on Facebook. You can also follow them on Instagram and Twitter. For a fantastic audio experience, use your Sennheiser earphones when you visit them on Vimeo and YouTube.