PetSafe offers free shipping to the contiguous U.S. with a minimum order value. Otherwise, there’s a minimal shipping fee. Orders sent to Alaska and Hawaii are not eligible for free or standard shipping options. Subscription products automatically qualify for free shipping. Expedited 1-day or 2-day shipping comes with an additional charge. Orders are processed the following business day after check-out. Add one day to your shipping estimate to determine the estimated delivery time of your order. You can track it under your account’s page. PetSafe currently doesn’t ship internationally.
If you’re not satisfied or got a defective item, you may return the product within 45 days from the original date of purchase for a refund. Shipping fees are non-refundable. All returns must be in original condition and in their original packaging. PetSafe doesn’t accept toy returns that have been inside your pets’ mouths for sanitary concerns.
For questions and concerns, call PetSafe’s phone support at 1-866-738-4379. Their lines are open from Mondays to Fridays, 8 am-8 pm. You can also call them from 9 am-5 pm on Saturdays. They also have live chat support that can accommodate you from Mondays to Fridays, 9 am to 6 pm, and 9 am to 5 pm on Saturdays. If you’re more comfortable with emails, you may fill up their contact form anytime. Like, follow, and subscribe to PetSafe’s Facebook, Twitter, Instagram, Pinterest, and Youtube accounts to stay updated with their newly-released products and latest promos.