Most orders shipped via standard shipping arrive within 3-5 business days. But if you just can’t wait to surprise your pet with your new purchase from Petmate, you can choose second day air shipping or overnight shipping. Petmate ships to most addresses within the continental US. They do not ship to Hawaii, Alaska, and Puerto Rico. Certain items cannot be shipped to PO boxes or military addresses. Shipping costs are determined based on your order’s total value and your selected shipping option.
Most items purchased at Petmate can be returned within 30 days of purchase. All returns need authorization, so contact Petmate’s customer service team before sending an item back. Only unused items are eligible for return.