Emerald Club members can cancel or change their reservation by logging in to their Emerald Club account. Non-members can cancel or change their reservation on National’s website by typing their name and confirmation number. Cancellation policies vary per reservation so be sure to check the terms and conditions before booking your rental car.
To make a reservation over the phone, call 844-382-6875 (US) or 844-307-8014 (Canada). If you have questions about an existing reservation, call 844-393-9989 (US) or 844-307-8015 (Canada). Customers with disabilities can call 888-273-5262. If you’d prefer to send them an email, you can fill out the contact form on National’s website.