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Kohler offers three different shipping methods: standard shipping which usually takes 3-7 business days, express shipping which usually takes 2 business days, and premium shipping which only takes 1 business day. Items that are heavy or oversized may need to be shipped by freight. Please note that freight shipping is not available on orders to be shipped to Alaska and Hawaii. Shipping fees vary depending on your selected shipping method and exact shipping destination.
The return information for the particular items you ordered will be located on the packing slip included with your shipment. If for any reason you are not 100% satisfied with your purchase you can get in touch with Kohler’s customer service team so that they can try to make things right.
For any questions and concerns about your purchase, you can get in touch with Kohler’s customer service team by calling 1-800-456-4537. Their lines are open from Monday to Friday, 8:00 am to 5:00 pm CT. You can also get help through the contact form on their website. For more news updates, follow Kohler on Facebook, Pinterest, Instagram, and Twitter.