e.l.f. Cosmetics offers free standard shipping on all U.S. merchandise orders over $30 to all 50 states, Washington DC, U.S. P.O. Boxes, U.S. territories, and APO/FPO addresses. Orders outside the Continental U.S., such as Hawaii, Alaska, Territories, APO/FPO, may take longer than the usual 6 to 10 business days standard delivery time based on the given address.
e.l.f. Cosmetics also accepts orders and ships to Canada, Denmark, Finland, Hongkong, India, Japan, Korea, Norway, Philippines, Poland, Saudi Arabia, Singapore, Spain, Sweden, Taiwan, and UAE.
e.l.f. Cosmetics provides replacements for any damaged item due to improper handling during shipping. They cannot offer any returns or exchanges, except for the following products: Flawless Finish Foundation, Acne Fighting Foundation, 16HR Camo Concealer, Hydrating Camo Concealer, Flawless Concealer, Beautifully Bare Lightweight Concealer Stick, Camo CC Cream, or the Camo Powder Foundation. If you purchased any of the mentioned products and are not satisfied with the color, you can request a refund within 30 days of the date of purchase.
To initiate a refund process, contact e.l.f. Cosmetics’ customer service. They will issue a refund to the original form of payment, the price of the applicable product, plus any applicable taxes within ten business days.