Standard delivery time is 2-4 business days via ground shipping. If you are in a rush to receive your order, expedited shipping is available at a higher rate. Shipping costs vary depending on the total value of your order, where you are located, and which shipping method you select during checkout. In addition to most zip codes in the continental US, Couture Candy also ships to Hawaii, Alaska, Canada, and other select countries.
Couture Candy accepts returns within 14 days of purchase for a full refund. Shipping costs will not be included in the refund. To initiate a return, send an email to Couture Candy’s customer service team. Once they receive your email, they will send you a Return Authorization Number, as well as a prepaid shipping label you can use to send your item back. The cost of the return shipping label will be deducted from your refund. Returned items must be unwashed and unworn. All original tags and hygienic liners must still be attached.
If you have any questions about your Couture Candy purchase, you can contact their customer service team by sending them an email, or by completing the contact form on their website. You can also speak to one of their representatives over the phone by calling 855-700-4239. Their business hours are Monday through Thursday, 9:00 am to 5:00 pm PST and Friday, 9:00 am to 4:00 pm PST. To stay updated on all of Couture Candy’s promotions and discounts, follow them on Facebook, Twitter, and Instagram.