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For international shipments, all duties and taxes are calculated according to governing law in the destination country. These fees will be the full responsibility of the purchaser.
You may file a claim within five days of receipt if you receive a defective item. The claim must include your detailed description of the alleged defect. The RMA # you will receive from Bona Fide Masks must be specified on all returned cartons and paperwork.
If you’re inquiring about a service, you may contact [email protected] or 914-664-7500. For sales and quotes for large volume orders, send an email to [email protected] or call 914-720-3164. If you have some concerns regarding the status of your order, you may contact their automated system at 914-533-1500.