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Allivet offers free ground shipping when you spend a minimum amount. Most products are eligible for free shipping, as indicated by a logo on their page. For all other items, shipping costs depend on your order’s weight, location, and selected shipping method. Standard delivery time is 5-10 business days, but faster shipping options are available for orders shipped within the continental USA.
Allivet has a 30-Day Satisfaction Guarantee. If you are not completely satisfied with the product you ordered, you can return it within 30 days for a refund or replacement. Please note that this guarantee does not cover vaccines and prescription drugs.
Contact Allivet’s customer service team by chatting with a live agent on their website. You may also call them at 1-877-500-9944 or send an email. Their business hours are Monday to Friday, 8 am to 10 pm PST, and Saturday, 9 am to 5 pm PST. Follow Allivet on Facebook, Twitter, Instagram, and Pinterest for social media updates.