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5.11 Tactical offers free ground shipping on all US orders. Standard delivery time is 7-10 business days. If you would like to receive your order sooner, you may choose from 2-day, 3-day, and next day shipping. Orders shipped to Hawaii, Alaska, Puerto Rico, PO Boxes, and APO/FPO addresses will be sent via UPS Sure Post. Weekend shipping is not available. You can track the status of your order by logging in to your 5.11 Tactical account.
5.11 Tactical has a 30-day return policy. If for any reason you are not happy with an item you purchased from their online store, you may return it within 30 days of delivery. Refunds can only be applied to the card you used during purchase. Unless you are returning a damaged or incorrectly shipped item, you will need to shoulder the return shipping costs. If you purchased the incorrect size, you can have your item replaced. In the event your size is not available in the style you ordered, you may choose another item of similar value. To initiate a return, call 5.11 Tactical at 866-451-1726 or 209-527-4511 to ask for return authorization.
For questions and concerns about your order, you can reach 5.11 Tactical’s customer service team at 866-451-1726. Their representatives are available Monday to Friday, 6:00 am-5:00 pm PST. You may also send them an email by filling out the contact form on their website. For more content from 5.11 Tactical, follow them on Facebook, Twitter, and Instagram.