The total shipping cost for your order depends on the number of items and the destination address. VirtualPBX ships to all addresses within the United States, including Alaska, Hawaii, and Puerto Rico.
You can return most products within 30 days from the date you received them. All eligible items must be returned in their original packaging, including cards and accessories. Call customer support to get a Return Materials Authorization (RMA) number before processing your returns. VirtualPBX phone products come with a one-year warranty in case of manufacturing defects. Exchanges are only allowed for damaged or defective products. All original shipping fees are non-refundable. Read their complete return policy here.
Use the online chat feature on their website to connect with a customer support agent. You can also reach them by calling 888-825-0800 or emailing [email protected]. For billing concerns, email [email protected] or call 1 (888) 825-0800 and select Option 5. Technical support is available 24/7 while their billing team responds from 7 am to 4 pm PST every Monday to Friday.