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Venue only accepts orders and ships within the continental United States, Hawaii, and Alaska. Delivery time usually takes 5 to 7 business days. You will receive an email containing tracking information to help you track your order.
If you’re not satisfied with your order, you can return it to Venue within 30 days of receiving the item. Start by emailing [email protected] to get a return authorization, which is essential in sending back a product for a refund. You are responsible for covering all shipping and handling costs back to Venue’s warehouse. If your return has been damaged or has missing parts, a 25% restocking fee will be deducted from the refund.
Please inspect the box during delivery for oversized items such as furniture, televisions, major appliances, or fitness equipment. If the outer packaging appears to be damaged, notify the delivery personnel and refuse delivery. Send an email immediately to [email protected] afterward.