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SOUL has two warehouses. US domestic orders ship from their US warehouse, and the delivery time usually takes 2 to 7 business days. For international orders, products will come from their Hongkong warehouse, which takes 3 to 7 business days, or maybe longer, depending on local customs laws. At this time, SOUL doesn’t ship to PO boxes, Army Post Office (APO), and Fleet Post Office (FPO) addresses.
You may return your order within 30 days after receiving your item. The item should be in the same condition as you received it, unworn or unused, with tags and original packaging. To initiate a return process, email [email protected] for instructions.