Start Every Day with Your Best Smile: Shop Everything You Need for a Cleaner, Fresher, Healthier Smile
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Smile Direct Club uses UPS Ground as the default shipping method for all oral care products and accessories. Next-Day shipping is also available for an extra fee, and your order will arrive the next business day if you placed it before noon CST. Impression kits take 1 to business days to arrive, while your first set of aligners will be delivered within 2 to 3 weeks. Succeeding aligner replacements take about 4 to 5 weeks to arrive at your address.
You can request a refund no later than 30 days after receiving your aligners. Free touch-ups are also offered during and after your treatment. Register your aligners through your Smile Direct Club account or mobile app before starting your treatment to qualify for a full refund. If you request a return beyond the 30-day window, contact their customer support for instructions on how to receive a partial refund. You must pay the shipping fee when you return your aligners.
Do you need to connect with their customer service team? You can chat with their virtual assistant or call their 24/7 hotline at 1-800-848-7566 to get in touch with a support agent. Follow Smile Direct Club’s social media accounts on Facebook, Instagram, Pinterest, Snapchat, Twitter, and YouTube to stay up to date on all the latest promotions.