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Please note that RoleCosplay products have different dispatch times, which you can see on each product page. Most designs will follow that time frame, but made-to-order costumes can take 15 to 20 business days. So, RoleCosplay encourages you to plan and order in advance. You will receive an email containing your tracking number once your order has been shipped. You can use this to monitor your package’s whereabouts.
RoleCosplay has absolute confidence in its products. If you are in any way not satisfied with your order, you have the right to a 30-day hassle-free return and exchange policy. You can initiate the process by contacting [email protected], but please ensure that your items are unused, unworn, and in their original condition.
If you have any questions regarding your order, you can contact RoleCosplay directly at [email protected] or 0118617767093680. Their lines are open from Monday to Friday, 9:00 am to 5:30 pm GMT +8. RoleCosplay is also available on Facebook, Twitter, and Instagram. Follow them for more news, cosplay inspirations, and new costume releases.