Roawe offers two different shipping methods to choose from. You can go for regular shipping which usually takes 7-15 business days, or you can select express shipping which only takes 3-5 business days. Roawe processes all received orders within 1-3 business days. Total shipping costs are calculated based on your location and the shipping method you choose.
If for any reason you are not completely happy with an item you purchased at Roawe, you can send it back to them within 45 days of delivery in exchange for a refund or replacement. In order to initiate a return, you need to get in touch with Roawe to request return authorization. All returned merchandise should be unworn, unaltered, and unwashed. If you require further assistance, you can contact Roawe’s customer service team.
If you have any questions or concerns about your order, you can contact Roawe’s customer service team by sending them an email. You can also speak to one of their representatives through live chat on their website. If sending an email, kindly allow at least 48 hours for Roawe to get back to you.