You can choose between monthly or yearly billing when you sign up for a subscription. The time it takes for your service to complete depends on the size of the solution and other processes involved. Shared solutions are smaller and are usually fulfilled almost immediately, while dedicated solutions are more complex and take up to 24 hours. Website migrations also contribute to the total waiting time.
You can request a refund no later than 30 days from the start of your payment or subscription. Contact their billing team via chat, email, or phone to file a request. The refund will reflect on your original payment method within 7 to 10 business days.
Use the live chat feature on their website to connect with a customer service representative. You can also email [email protected] or call 1-866-639-2377. Their support team is available 24/7. For billing and refund concerns, email bil[email protected] and expect a response between 8 am to 4 pm EST every Monday to Friday.