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Most physical products ordered directly from the NCSF official store are shipped out within 3 to 5 business days after an order has been placed. Digital products are available immediately after purchase. Contact their customer support team for more details on shipping methods and delivery times.
You can get a 50% refund of your certified exam registration fee by sending a written request to the NCSF within 30 days of the original examination date. Any requests received beyond the 30-day window will not be eligible for a refund. In some instances that require special consideration, you can submit an appeal no later than 60 days from the original examination date by providing supporting documents. Rescheduled exams are non-refundable. All written refund requests must be postmarked or electronically date-stamped to be considered valid.